Singapore Examinations and Assessment Board Takes its Contact Centre to the Cloud with OpsCentral

The Singapore Examinations and Assessment Board (SEAB) – a statutory board under the Ministry of Education of Singapore onboarded its contact centre operations to the Cloud with OpsCentral. Innovax Systems is proud to have successfully implemented Call Management System (CMS) via Public Cloud Software as a Service for SEAB.

As the COVID-19 crisis unfolds, businesses and organizations need solutions that will help them with their customer service experience. It has been even more critical than ever before to deliver the type of exceptional, uninterrupted service that customers expect and deserve.

“OpsCentral is committed to delivering a solution to all our customers as a trusted resource for their contact centres so that their customers during these unprecedented times can still reach their businesses with no interruption,” said Mr Patrick Tan, President of Innovax Systems.

“As part of the company’s efforts to help organizations overcome uncertainties and ensure business continuity, we are committed to enabling agents to be able to work remotely from the comfort of their home using OpsCentral” said Alex Koh, Chief Architect of OpsCentral and CTO of Innovax Systems.

OpsCentral encompasses AI with hyper-personalisation to keep up with the changing digital landscape to meet rising customer demands. Having a cloud platform like OpsCentral takes care of an up-to-date system, allowing our customers to focus on improving and innovating their products and services without sacrificing customer service satisfaction. OpsCentral aims to keep esteemed organizations like SEAB and other enterprises thriving in the customer service space by providing solutions befitting their organisational needs.