OpsCentral Email - Email Management Software in Singapore

Reduce email management time and begin your day with an intelligent mailbox

OpsCentral Email is a customer service email management software in Singapore that empowers businesses to cultivate and expand relationships through transactional emails, campaigns, and follow-up support. This exceptionally intelligent tool aids in tracking, prioritising, and efficiently managing every incoming email.

  • Intelligent Email Responder with AI
  • Skill-Based Routing Capabilities
  • Secured Audit Trail
  • Pre-scripted Email Template
  • Performance Monitoring & Reporting

Through transactional email, campaigns, and follow-up support, OpsCentral Email enables businesses to develop and nurture connections. It is a highly intelligent tool that assists in tracking, prioritising, and handling each and every email received.

Call Centre Email Management Software Singapore
 
Customer Service Email Management Software Singapore
 

OpsCentral Email is a robust email management software designed to streamline communication within businesses. Focused on customer service, it offers efficient email management to enhance customer engagement. OpsCentral Email excels in providing a holistic solution for email-related tasks.

Whether it's tracking transactional emails, managing campaigns, or providing follow-up support, the call centre email management software remains a versatile and intelligent tool designed to meet the diverse needs of modern businesses. With its web browser-based interface, real-time reporting, and quality management features, OpsCentral Email stands as a robust solution for call centres in Singapore, enabling them to deliver exceptional customer service and drive success.

Designed specifically for Contact Centres

Truly an Email Management System designed for Contact Centres.

  • Provides an audit trail of every customer email
  • Escalation function to track/escalated issues
  • Measure KPIs and track SLAs for email communications
  • Prevent CSR from selecting "easy" emails from public folders
  • Prevent “lost”, deleted, wrongly filed emails
  • Prevent duplicate replies by different CSR

Completely Web-browser based

The OpsCentral Email user interface (UI) is clean and context sensitive, showing only what is necessary when it is necessary, without all that clutter.

With a Web browser-based UI, OpsCentral Email can run anywhere and is easily implemented for remote or home-based Customer Service Representatives (CSR) and experts.

Real-time Reporting

Comprehensive statistics are available in real-time, while historical data generated in Excel reports help to measure, analyse and improve your email communications.

OpsCentral Email Features

Skill-based routing & sorting

In OpsCentral Email, inbound emails are directed to the appropriate group or CSR based on established skillsets/rules.

Auto-acknowledgement

Messages that may be customised to offer immediate acknowledgement upon receipt of emails from clients.

Intelligent-Responder

OpsCentral Email can intelligently assess email content and propose a selection of potential solutions.

History

Every email transaction, received and sent, will be archived in the database and can be accessed via a history list presented in chronological order.

Pre-scripted Responses

OpsCentral Email allows you to save and retrieve templates and responses from a database, such as signatures, subject headings, or greeting messages.

Performance Monitoring & Reporting

Administrative and supervisory tools are available to help you monitor the performance of your CSRs.

Generate and view ad-hoc, daily, weekly and monthly statistical reports in graphical formats.

Expand & Integrate across Voice, Email & App Messaging. Contact Us to find out how >>

Quality Management

Quality Management (QM) performance within your call or contact centre results in increased revenue, satisfied customers, and profitability. Give your employees what they need to ensure customers get what they want.

Find out more about our OpsCentral Quality Management Feature >>

Explore the cutting-edge AI solution designed to elevate your business across diverse industries.

Schedule a demonstration today.