OpsCentral Voice Outbound Call Centres are designed for proactive customer outreach and are especially effective for sales teams in their efforts to acquire new customers. These call centres often employ autodial and predictive dialling solutions to enhance agent productivity by maximizing talk time and the number of customer connections made.

Predictive Dialer

The Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.

ivr

IVR Dial

The IVR Dial continuously dials out the maximum allocated calls at a single point of time, and connect customers to IVR when the calls are answered.

preview_dialer

Preview Dialer

This dialing mode allows sales agents to review customer contact records prior to dialing. The amount of time to preview a call can be preset if desired.

Predictive Dialer

A predictive dialer is an automated telephone dialing system that enables call centre agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from answering machines and other automatic services. Predictive auto dialer software learns to anticipate when agents will become available and speeds up and slows down the dialing rate accordingly. Good predictive dialers can also analyze unsuccessful calls to determine if the number needs to be called back later or requires special handling, such as a manual call by an agent.

Keep Agents at Peak Efficiency

The Predictive Dialer uses artificial intelligence to predict when agents will become available, and adjusts the dialing rate. The auto dialer also analyzes unsuccessful calls to determine how to call back later.

Increases ROI

Statistically, the Predictive Dialer triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialing to 48 minutes per hour.

Multiple Dialing Modes

OpsCentral Voice offers a variety of dialing modes to suit your needs. And the auto dialer accounts for time zones and list penetration and can be customized to meet your regulatory compliance and business needs.

Preview Dialer

A Preview Dialer allows each contact record to be automatically delivered to agents based on your outbound campaign settings, such as list priority and ratios. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings, and agents can optionally skip records that should not be dialed. Preview dialing is ideal for contact centres that deal with complex sales. Before dialing, the Preview Dialer delivers essential information to agents so they can better prepare for their next call, maximizing the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections.

Inform Your Agents

The Preview Dialer allows agents to review contact history and relevant information before connecting, putting them in a better position to make the sale.

Increase Efficiency

Using the Preview Dialer, contact centres waste less time dialing and spend more productive time talking to live prospects. This leads to more sales and greater revenue gains.

Multiple Dialing Modes

OpsCentral Voice offers a variety of dialing modes to suit your needs. The Dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs.