Cloud-Based Contact Centre Solution Provider In Singapore

Discover the epitome of customer experience excellence with OpsCentral by Innovax Systems Pte Ltd, your go-to provider for a seamless and robust cloud-based contact centre solution in Singapore.

Captivate your customers with a brilliant CX platform today. Engineered to assist contact centres with a straightforward yet robust Omnichannel solution, OpsCentral is a cloud-based call centre platform in Singapore that offers a comprehensive Customer Experience suite, staying abreast of technological advancements and aligning with your business's expansion.

Leveraging the power of Artificial Intelligence, OpsCentral optimises operations and enhances the customer journey from inception to completion.

Characterised by User-Friendliness and Intuitiveness
Boasts a Low Total Cost of Ownership
Rapid Setup Process
Effortless Automatic Updates
Seamless Integration Capabilities

Cloud Based Contact Centre Solutions Singapore

Contact Centre Solution Provider Singapore

By seamlessly integrating data across multiple channels, OpsCentral brings the best of customer experience in a single solution that improves productivity, customer acquisition, retention and loyalty. The OpsCentral cloud contact centre platform can either be engaged individually or holistically integrated to work together.

OpsCentral Social Media allows agents to service their customers via WhatsApp & Facebook Messenger, increasing productivity and customer satisfaction.

OpsCentral Voice is a cloud-based contact centre solution that includes complete call centre functionalities like IVR, skill-based call routing, voice logging, and many more.

OpsCentral Email is a multi-feature email management system that supports multiple campaigns and channels of inbound emails based on recipients, email content and keywords.

OpsCentral CRM delivers basic CRM features such as customer information and the ability for agents to search for client contact information and activity history. This CRM can communicate with customers directly via phone, email, and messaging platforms.

OpsCentral Ticketing is a multi-feature ticket management system that allows businesses to create, manage, and track all types of tickets, from customer support requests to internal IT issues.

OpsCentral SMS empowers your business to exploit the full potential of SMS to reach your target audience and for them to reach you, quickly and intelligently.

OpsCentral GenAI Knowledge Base leverages the power of natural language processing and machine learning to create a dynamic, interactive knowledge base that enables users to easily find information.

Find out more about our OpsCentral Suite Tiers & Pricing >>

Other Services

For customers who seek more than our standard turn-key call-centre solutions, OpsCentral experts, specialising in the latest advancements in omnichannel contact centres within Outram, are ready to address all consulting, integration, professional resources, infrastructure, and management needs.

Business Consultation

Managed Services

Professional Services

Cloud Services

Find out more about our Other Services >>

OpsCentral Customers

As a comprehensive call centre solution provider, Innovax Systems’ OpsCentral is synonymous with technology and exceptional customer experiences, and our extensive and varied customer base attests to this fact! Hear what our customers have to say about our Contact Centre solutions suite, omnichannel contact centre in Outram, our services, and the outstanding after-sales support we provide.

Elevate your customer engagement with Innovax Systems Pte Ltd, the leading provider of cloud-based contact centre solutions in Singapore. Our OpsCentral platform, driven by Artificial Intelligence, ensures a user-friendly experience with low total cost of ownership and rapid setup. Seamlessly integrating data across channels, OpsCentral enhances productivity, customer acquisition, and loyalty. Join us in revolutionising customer experience today!

View more OpsCentral Customers and their stories >>

Explore the cutting-edge AI solution designed to elevate your business across diverse industries.

Schedule a demonstration today.